Medication, aggression, infections, data leaks, etc. are all examples of mistakes or near misses in healthcare. The consequences should not be underestimated. Patients and employees suffer when incidents such as falling, being given incorrect medicines or errors during information transfer between employees occur. In addition, this can result in negative publicity for the hospital or care facility. As a result of social media, mistakes can quickly become big news, possibly resulting in a bad reputation. And what about the extra costs associated with solving the issue and damage claims? How is it possible that things go wrong despite all the precautions taken? What can we learn from an incident? Even more important: which measures need to be taken to prevent the same thing from happening again?
Download the full article to get answers on the questions above.