Incident management; the starting signal for learning and improvement
Many organisations do not learn sufficiently from mistakes that have been made and do not have adequate grip over quality and safety within their organisation. For example, some organisations do not spend enough time on incident management, have a lack of insight and overview, or do not have the right people for the job. A powerful incident management system, such as the Zenya FLOW module, can help these organisations. Increase the willingness to report issues by using a simple and user-friendly reporting system. Incident registrations and the analysis of incidents provide the perfect opportunity for your organisation to learn and improve immediately.
Learn from errors that have been made by using a strong incident analysis.
Employees can submit reports anytime and anywhere. Whether they are using a mobile phone or a tablet; the system works just as easily. Keeping the threshold for reporting low ensures an increase in the number of reports. This ensures that your organisation can act immediately following the complaint, deviation or incident. Each report forms the starting signal for process improvement. And this enables organisations to implement targeted improvement measures. Having a structural emphasis on incident analyses also ensures employees become involved.
Improvement management results in an improved overview and insight.
The Zenya FLOW reporting system will support the change management process in your organisation by providing insight into the nature and extent of various reports. A central dashboard offers a continuous overview of the incident registrations and displays real-time information about the progress of improvement measures. In addition, you can easily create powerful risk analyses per department, category or period. This allows you to learn from mistakes that have been made and enables you to change existing processes in order to prevent incidents in the future.
Want to get started immediately?
Take the step towards complete incident management. We have over 20 years of experience in the field of incident management in various industries. This allows us to offer the best practices in a non-binding manner, so you can start immediately. Use this knowledge to accelerate your implementation project for process management. You can start working in a smarter and more efficient manner today.
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Do you have questions about the module Report & Analyse? Feel free to contact us! We are glad to help you.
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